1. Introduction

DILI LTD ("we," "our," or "us") operates the CareerWise website at www.careerwise.io (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. We are committed to protecting your privacy and ensuring transparency about our data practices.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

We collect the following types of personal information:

Personal Information You Provide:

Account Information: Email address and name when you create an account
Resume Content: Personal and professional information you input into our resume builder
Job Information: Job descriptions and career preferences you provide
Communication Data: Messages sent through our support system

Information Automatically Collected:

Technical Data: IP address, browser type, device information, and operating system
Usage Data: How you interact with our Service, pages visited, time spent
Cookies and Tracking: Data collected through cookies and similar technologies

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: To provide resume building, interview practice, job tracking, and cover letter services
AI Processing: To generate personalized recommendations and optimize your career documents
Account Management: To manage your account, process payments, and provide customer support
Communication: To send service updates, respond to inquiries, and provide important notices
Improvement: To analyze usage patterns and improve our Service functionality
Legal Compliance: To comply with legal obligations and protect our rights

4. Data Sharing and Third-Party Services

We do not sell, trade, or rent your personal information to third parties. However, we work with trusted service providers to deliver our features:

AI and Processing Services:

OpenAI: For resume optimization and content generation (US-based servers)
Google Gemini: For AI-powered interview questions and analysis (global servers including EU regions)

Infrastructure and Analytics:

Supabase: For secure database and backend services
Vercel: For hosting and performance optimization
Google Analytics: For usage analytics and service improvement
Microsoft Email Services: For transactional emails and communications

Payment Processing:

Stripe: For secure payment processing and subscription management

Important: We do not share your personal information with employers, recruiters, or other third parties outside of these essential service providers. Your resume and career information remain private and under your control.

5. International Data Transfers

As our Service uses global infrastructure, your data may be processed in countries outside the UK, including:

United States: OpenAI services are processed on US-based servers
European Union: Google Gemini processing can occur in EU regions (Belgium, Finland) when using EU-compliant configurations
Global Infrastructure: Vercel and Supabase operate globally with data residency options

We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and data processing agreements with our service providers.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

Essential Cookies:

Authentication: To keep you logged in and secure your session
Next.js Framework: For website functionality and routing
Supabase: For database connectivity and user management

Analytics and Performance:

Vercel Analytics: For performance monitoring and optimization
Google Analytics: For usage statistics and service improvement (with your consent)

You can control cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of our Service.

7. Your Rights Under GDPR

As a UK company processing personal data, we comply with GDPR requirements. You have the following rights:

Right of Access: Request a copy of your personal data we hold
Right to Rectification: Correct inaccurate or incomplete personal data
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Restrict Processing: Limit how we use your personal data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or direct marketing
Right to Withdraw Consent: Withdraw consent for processing where applicable

To exercise any of these rights, please contact us at support@careerwise.io. We will respond to your request within 30 days.

8. Data Retention and Deletion

We retain your personal data for the following periods:

Account Data: Until you delete your account or request deletion
Resume and Career Content: Until you delete your account
Analytics Data: Until you unsubscribe or contact support to opt-out
Marketing Data: Until you unsubscribe from marketing communications
Legal Requirements: Some data may be retained longer for legal compliance

Upon account deletion, your personal data will be removed immediately from our active systems. For assistance with data deletion or to exercise your right to erasure, contact support@careerwise.io.

9. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, secure authentication protocols, regular security assessments, and restricted access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Service is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

11. Marketing Communications

We may send you marketing communications about our services with your consent. You can opt-out of marketing emails at any time by clicking the unsubscribe link in emails or contacting support@careerwise.io. Please note that you cannot opt-out of essential service communications related to your account.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@careerwise.io
Address: DILI LTD, 133 Royal Arch Apartments, The Mailbox, Wharfside Street, Birmingham, United Kingdom
Website: www.careerwise.io

14. Supervisory Authority

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.

Effective Date: This Privacy Policy is effective as of July 20, 2025.

Privacy Policy